This just happened at guitar center in mayfield heights, ohio...
I wanted to buy an alto TS412 powered cab. Web said they had them in stock. The drone there said, we don't carry alto. It's an exclusive brand that you can only buy direct. I told him the website said they had them in stock and he said , "what is it, a guitar cab?". I replied. "no , it's a powered pa cab", and he said, "Raw speaker?". I replied, "look, it doesn't matter what it is. Look it up in your inventory. Unless the site is wrong you have them in stock." He replied, we don't carry them. Finally the manager overheard and said, "we have 5 in stock. They are right over there"...
Then after I paid for it the guy asks me to buy the extended warranty and I said no and he replied, "Why not? You don't care about your gear?". I was ready to punch him. I told him extended warranties were a rip off so he said, "Fine, your loss. Don't come crying to me if it breaks the as soon as you get home. " So I said, "Wait, it comes with a 45 day money back guarantee, doesn't it?" He replies, "Maybe". And I said "look bruh, either it does or it doesn't and I walk". Finally he admits it does.
And then he watched me struggle to carry this big-ass box out the door and didn't offer to help or lend me a cart...